Why is my Joye eGo battery not charging?
The number one reason a Joye eGo battery will not charge properly is that it or the charger is dirty. Take a moist cloth and clean both the battery's post (the middle "button" that sticks up when you look down inside of it) and the post inside of the charger (the thing that sticks out inside of the hole). Frequently, this solves the problem.
If this does not work, it could be because the post of the battery has been forced down inside of the battery. This typically happens when people screw a Joye eGo battery onto the charger or an atomizer too tightly. When charging your Joye eGo batteries, stop screwing the moment the charger light turns red!
It's also possible that you have inadvertently locked the battery. You can lock or unlock a Joye eGo battery by clicking the button rapidly 5-7 times. It will flash a number of times after you do this, indicating that you have locked or unlocked it.
All batteries sold on this website have a one month warranty from the date of receipt. If none of the above works, please Contact Us for return instructions and to arrange for a replacement to be shipped to you.
How do I keep my Joye eGo from activating when it is in my pocket?
If you "lock" the batteries before putting them into your pocket, they cannot activate and drain themselves or, worse, power an attached atomizer. A Joye eGo battery can be locked or unlocked by clicking the button rapidly 5-7 times. It will flash a number of times after you do this, indicating that you have succesfully locked (or unlocked) it.
